Privacy Policy
Last updated: September 16, 2026
Overview
This Privacy Policy explains how We'll Assist collects, uses, and protects personal information when you use our websites and portals.
Information we collect
We may collect identity and contact details, care-request information, messages with your care team, appointment and payment metadata, account preferences, and technical data such as device and log information needed to run the Service securely.
How we use information
We use information to coordinate care, schedule visits, process payments, communicate with you, improve the Service, meet legal obligations, and—when you opt in—provide educational AI features such as care summaries or document explanations.
Sharing
We share information with your care team, assigned providers, clinics, and—when applicable—your employer program administrators, only as needed for care coordination. We use trusted processors (for example hosting, email, payments, or AI providers) under appropriate safeguards. We do not sell your personal information.
AI features
Optional AI tools may send relevant questions or document text to our AI provider to generate educational responses. These outputs are not medical advice. You can choose not to enable AI features where consent is required.
Security and retention
We use administrative, technical, and organizational measures appropriate to the sensitivity of health-related coordination data. We retain information as long as needed for care, legal, and operational purposes, then delete or de-identify it according to our retention practices.
Your choices
Depending on applicable law, you may request access, correction, or deletion of certain personal data, or ask questions about how we process it. Contact your coordinator or use the contact details on our website.
Contact
Questions about these terms or your privacy? Contact your care coordinator or email the address published on our website.